Shipping and Dispatch

  • The time from when you place your order to the time you receive the goods, is typically 3 - 6 business days, however this can take as long as 28 business days in some circumstances, mainly due to courier delays.
  • Order processing, warehouse picking and packing, and dispatch will take place within 2 business days
  • If at any time there are any delays to this process we will make sure you receive a clear and updated explanation on the status of your order.
  • We use a variety of couriers to deliver your goods to you. Spexis Technology will choose the quickest and most efficient method of delivery to your door.

       

  

  • Depending on the courier, they will require a signature for the receipt of your order which is the most secure way for you to receive your order.
  • It is essential you provide a full, accurate shipping address, and a valid delivery phone number.
  • If a delivery is confirmed lost, stolen, or damaged before receipt, we will work with the courier directly to obtain information, and arrange a credit refund or re-delivery at no further expense to you.
  • Note - in some cases if a product is not in stock locally, we reserve the right to ship the item from our overseas suppliers. The shipment time will not be impacted by this and we will have your product delivered within the timeframes as stated above.

 

International Delivery

  • Spexis Technology is more than happy to facilitate requests for International Shipping although pricing for these requests will differ to those contained in our website.
  • Please contact us at support@spexis.com.au to arrange delivery to any overseas destination.


Spexis Technology Warranty

  • Spexis Technology applies a 12 month warranty against defects in quality to all products and guarantees all products bought from us within the 12 month period.
  • The warranty period begins from the receipt of the goods by you the customer. The period is exactly 365 days from the time of receipt of goods by the customer.
  • In the case of delivery methods or destinations which lack a confirmed delivery tracking date, we will take the assumption that the warranty period starts 30 days after we sent out your order.
  • We will send you exactly what you order, so please read descriptions carefully before purchasing.
  • If the consignee of a delivery refuses or fails to accept delivery for any reason, including refusal to comply with customs clearance/costs or simply having an incorrect address, Spexis Technology accepts no liability and the customer will not be eligible for compensation.


Returns and Refunds

  • You ( the customer ) pay to send the product back to Spexis Technology for testing.
  • We will test the product and once we confirm the product is faulty we will compensate you. 
  • This compensation will be in the form of any of the below:
            - repaired product
            - replacement product
            - refund, which is at the total discretion of Spexis Technology and only after all other options have been exhausted.

  • Spexis Technology pays for return shipping of repaired items back to the customer.
  • Repair process varies depending on the manufacturer, We will notify you of the next step to repair your product.

 
STRICTLY NO RETURNS/REFUNDS in case of change of mind, product does not meet your standards or not faulty.

If you have any question related to information contained in this page please email support@spexis.com.au and we will be more than happy to help!