Shipping and Dispatch

  • The time from when you place your order to the time you receive the goods, is typically 3 – 6 business days, however this can take as long as 28 business days in some circumstances, mainly due to courier delays.
  • Order processing, warehouse picking and packing, and dispatch will take place within 2 business days
  • If at any time there are any delays to this process we will make sure you receive a clear and updated explanation on the status of your order.
  • We use a variety of couriers to deliver your goods to you. Spexis Technology will choose the quickest and most efficient method of delivery to your door.

       

  

  • Depending on the courier, they will require a signature for the receipt of your order which is the most secure way for you to receive your order.
  • It is essential you provide a full, accurate shipping address, and a valid delivery phone number.
  • If a delivery is confirmed lost, stolen, or damaged before receipt, we will work with the courier directly to obtain information, and arrange a credit refund or re-delivery at no further expense to you.
  • Note – in some cases if a product is not in stock locally, we reserve the right to ship the item from our overseas suppliers. The shipment time will not be impacted by this and we will have your product delivered within the timeframes as stated above.

 

International Delivery

  • Spexis Technology is more than happy to facilitate requests for International Shipping although pricing for these requests will differ to those contained in our website.
  • Please contact us at support@spexis.com.au to arrange delivery to any overseas destination.

Spexis Technology Warranty

  • Spexis Technology applies a 12 month warranty against defects in quality to all products and guarantees all products bought from us within the 12 month period.
  • The warranty period begins from the receipt of the goods by you the customer. The period is exactly 365 days from the time of receipt of goods by the customer.
  • In the case of delivery methods or destinations which lack a confirmed delivery tracking date, we will take the assumption that the warranty period starts 30 days after we sent out your order.
  • We will send you exactly what you order, so please read descriptions carefully before purchasing.
  • If the consignee of a delivery refuses or fails to accept delivery for any reason, including refusal to comply with customs clearance/costs or simply having an incorrect address, Spexis Technology accepts no liability and the customer will not be eligible for compensation.

Returns and Refunds

  • You ( the customer ) pay to send the product back to Spexis Technology for testing.
  • We will test the product and once we confirm the product is faulty we will compensate you. 
  • This compensation will be in the form of any of the below:
            – repaired product
            – replacement product
            – refund, which is at the total discretion of Spexis Technology and only after all other options have been exhausted.
 
  • Spexis Technology pays for return shipping of repaired items back to the customer.
  • Repair process varies depending on the manufacturer, We will notify you of the next step to repair your product.

 
STRICTLY NO RETURNS/REFUNDS in case of change of mind, product does not meet your standards or not faulty.

If you have any question related to information contained in this page please email support@spexis.com.au and we will be more than happy to help!

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.